Privacy policy

This Privacy Policy explains how VINCERE handles personal information collected through vincere.gg, Shopify, customer support, waitlists, marketing sign-ups and order fulfillment.

Information We Collect

Name, email address, phone number and delivery/billing address.
Order, product, size, payment-status and customer-service information.
Account, waitlist and marketing preferences.
Technical information such as device/browser data, cookies and website analytics where used
Information you voluntarily provide when contacting VINCERE.

How We Use Your Information

Process and fulfill orders.
Provide preorder production, shipping and support updates.
Prevent fraud and protect the store.
Operate and improve the website and customer experience.
Send marketing communications where consent or another lawful basis applies.
Meet legal, tax, accounting or regulatory obligations.

Payment

Payments are processed by third-party payment providers. VINCERE does not intentionally store full payment card numbers

Service Providers

VINCERE may share information with service providers needed to operate the store, including Shopify, payment providers, analytics/technology providers, email services, Australia Post, DHL eCommerce and other support providers. These providers may process information in Australia or overseas depending on their infrastructure.

Marketing Communications

Marketing emails or messages are sent only where permitted. Commercial electronic messages will identify VINCERE and provide an unsubscribe method. Operational order, payment, production and shipping updates are kept factual and separate from promotional content wherever practical.

Cookies & Analytics

VINCERE may use cookies and similar technologies for store functionality, analytics, security and customer experience. Browser or device settings may allow you to control some cookies.

Data Security & Retention

VINCERE takes reasonable steps appropriate to the business to protect personal information and retains it only for as long as reasonably needed for operational, legal, tax, fraud-prevention and support purposes.

Access, Correction & Complaints

You may contact VINCERE to request access to or correction of personal information held about you, or to raise a privacy concern. Contact details are published on vincere.gg.

Sale of Personal Information

VINCERE does not sell or trade customer personal information as a business model.

Australian Privacy Law

VINCERE will comply with Australian privacy obligations that apply to the business. Some small businesses may be exempt from parts of the Privacy Act 1988 depending on turnover and activities; this policy describes the privacy practices VINCERE intends to follow regardless.