Shipping policy


This policy serves as a general template and should be reviewed for compliance with applicable laws before launch.


Genesis Preorder Processing

Genesis is a 5-day preorder. Orders are confirmed and paid at checkout, but are not ready to dispatch immediately.

  • Estimated factory production: 4-5 weeks after the preorder closes.
  • Factory closures, including Chinese public-holiday shutdowns, may extend the estimate.
  • After production, bulk stock must travel to Melbourne and pass inbound QC before customer orders are processed.
  • Once sellable stock is available in Melbourne, target order processing/dispatch is 1-3 business days depending on order volume.

In-Stock Order Processing

Future in-stock orders are normally processed and dispatched within 1-3 business days, depending on order volume, excluding weekends and public holidays

Shipping Destinations & Carriers

 Destination Carrier
Australia  Australia Post
Enabled international destinations  DHL eCommerce


Shipping Rates

Shipping costs are calculated at checkout based on the delivery location, enabled service and order details.

Tracking

Tracking is sent after a parcel has physically been dispatched. Preorder customers will not receive a shipping label/tracking number at the time the preorder is placed.

International Customs & Duties

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

 Address Changes

Contact VINCERE as soon as possible if an address needs to change. Changes may be possible before a shipping label is created, but cannot be guaranteed once fulfillment or dispatch has begun.

Delays

Production and delivery timeframes are estimates. If VINCERE becomes aware of a material delay, affected customers will be updated with the revised information available at that time.

Lost or Delayed Shipments

If tracking shows a significant delay or possible loss, contact VINCERE support. VINCERE will work with Australia Post or DHL eCommerce to investigate and provide an appropriate solution.

Consumer Rights

Nothing in this policy limits rights under the Australian Consumer Law. If VINCERE cannot supply paid goods within a reasonable revised timeframe, customers may have rights to a remedy.